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You are behind your weekly quota. Your Direct Manager has been notified. Escalation Sent: Today, 09:15 AM

Weekly quota pacing at 68% (Target: 80% by Thursday EOD). 6 pending evaluations required to clear threshold and restore green pacing status.

ACTIVE

Sara Ibrahim

TenuredID: QA-8821
mailsara.ibrahim@tamara.co
verified_userQA Specialist (Customer Care)
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Direct ManagerTariq Al-Mansoor
QA Lead
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Evaluation FocusCustomer Care
Advisors Auditing
speed Real-Time Operational Pulse
Live
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Average Speed 14m 32s
-1m 15s vs Team SLA
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Audit Accuracy Rating 98.9%
High Calibrated
Active Session Time: 5h 42m

Monthly Performance Diagnostics

Quality audit volume, SLA cycle resolution, and task cadence for October

Target SLA: 95.0%
Evaluations Completed task_alt
114 81.4% done

Across Voice & Non-Voice channels

Evaluations Remaining pending_actions
26 of 140 Goal

5 working days left in cycle

Avg Evaluation Time timer
14m 32s

Start to submission timeline

Tasks On Time check_circle
42 95.5% SLA

Ad-hoc & assigned tasks

Tasks Overdue error_outline
2 Breached SLA

Requires Team Lead sign-off

Quality Assurance Quota Pacing

Daily, weekly, and monthly evaluation milestones against individual commitments

Weekly Action Required
Daily Quota In Progress
6 / 8 75.0%

2 more evaluations needed before 17:00 KSA (18:00 UAE).

0 Completed 8 Required
Weekly Quota warning Behind Pace
24 / 35 68.6%

6 evaluations behind expected Thursday pacing.

24 Done 11 Remaining (Target: 35)
Monthly Quota On Target
114 / 140 81.4%

Well positioned to achieve standard monthly certification.

114 Done 26 Remaining
payments

Compensation Validation Quota

Compensation Validation Unit

Discretionary and automated customer compensation audit tracking

schedule SLA Rule: Closed within 1 week
info Compensation cases must be closed within one week. Breaches directly affect weekly compensation governance scoring.
Compensation Policy arrow_forward
Assigned This Week
18 cases
Intake current cycle
Closed This Week
14 resolved
77.7% weekly clearance
Closed This Month
58 cases
Across all Advisor queues
Closed This Quarter
172 total
Q4 Cumulative volume
Not Yet Worked On
4 pending
Age: < 48 hours

Recent Advisor Audits & Assigned Ad-hoc Tasks

Audits currently under validation or awaiting calibration feedback

Audit Reference Advisor Name Channel Assigned Team Lead Duration Task Type Score / Status Action
AUD-2024-9981 Noura Al-Shehri Voice (Inbound) Faisal Al-Otaibi 12m 10s Customer Care Audit 96.5% Passed
AUD-2024-9979 Khaled Mansur Non-Voice (Chat) Mona Al-Zahrani 16m 45s Ad-hoc Task In Review
AUD-2024-9974 Zaid Al-Harbi Voice (Escalation) Faisal Al-Otaibi 15m 20s Compensation Validation Approved (SAR 150)
AUD-2024-9968 Reem Sulaiman Non-Voice (Email) Tariq Al-Mansoor 13m 50s Partner Care Audit 100.0% Passed
Showing 4 of 114 evaluations this cycle View All Completed Evaluations chevron_right