Cycle Active: Week 9 • March 2025
My Weekly Evaluations Queue
Assigned Advisor interactions scheduled for quality calibration in Week 9 (March 2025).
verified_user
Auditor: Sara Ibrahim (QA Specialist • Tenured)
Week 9 Target
66.7% Progress
8 of 12 evaluations completed this week
pending_actions
Remaining Load
4 Remaining
alarm
Time to Cutoff
3 Days (Fri 18:00 AST)
timer
Speed Telemetry
Avg 7m 15s / Call
Next in queue: Mona Al-Shehri (Ticket #TK-98214)
person_search
| Advisor Name & ID | Department | Channel | Interaction Link / ID | Status | Score Achieved | Action |
|---|---|---|---|---|---|---|
|
MS
Mona Al-Shehri
EMP-4019
Tenured
|
Customer Care | phone_in_talk Voice | link TEL-893021-KSA | schedule Not Started | — | |
|
AM
Ahmed Al-Mansoor
EMP-3108
Tenured
|
Customer Care | chat Non-Voice | open_in_new TCK-481920 | check_circle Completed |
96 / 100
Exceeds Goal
|
Dispute Status: None
|
|
FO
Fahad Al-Otaibi
EMP-7712
Non-Tenured
|
Partner Care | phone_in_talk Voice | link TEL-552093-UAE | check_circle Completed |
92 / 100
Meets Target
|
Dispute Status: None
|
|
RG
Reem Al-Ghamdi
EMP-6502
Tenured
|
Public Engagement | public Public Engagement | share SOC-88203-X | schedule Not Started | — | |
|
TY
Tariq Yousef
EMP-1904
Tenured
|
Partner Care | chat Non-Voice | open_in_new TCK-339180 | check_circle Completed |
88 / 100
Action Plan Sent
|
Dispute Status: None
|
|
OK
Omar Khaled
EMP-8199
Non-Tenured
|
Customer Care | phone_in_talk Voice | link TEL-993812-KSA | schedule Not Started | — | |
|
LM
Layla Mansour
EMP-5431
Tenured
|
Customer Care | chat Non-Voice | open_in_new TCK-928173 | check_circle Completed |
94 / 100
Meets Target
|
Dispute Status: None
|
|
YN
Yasmeen Nour
EMP-6290
Tenured
|
Public Engagement | public Public Engagement | share SOC-44109-INSTA | check_circle Completed |
98 / 100
Top Performer
|
Dispute Status: None
|
|
HD
Hamad Al-Dosari
EMP-3921
Non-Tenured
|
Partner Care | phone_in_talk Voice | link TEL-102934-KSA | schedule Not Started | — |
Showing 9 of 12 assigned evaluations